All the interviews (lasting 60–90 min) were digitally recorded and transcribed verbatim. A second listening was carried out to ensure correspondence between the recorded and the transcribed data. The complete case reports were then sent back to the interviewees for comment, and any inaccuracies they noticed were corrected. In addition, e-mail communication was used to collect further information and to clarify inconsistent issues if necessary. A further step at this point was to look at many types of secondary information sources (websites, annual reports, etc.).

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