Chatting is the second option that is available for customers. So, here is the step-by-step process which you have to follow

Go to the official site of Frontier airlines.
Now, go to the contact us section.
After that, choose the chatting section.
Now, you need to drop a text in the chat box that appears on your screen.
Soon, you will receive a refund from the airline.
Finally, you can ask your questions while chatting with the live agent.

Usually, customers go for a live chat session with Frontier airlines because they are not able to connect with the airline over the phone.
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