Increased economic activity in various industries has paved way for increased activity across the Business Process Outsourcing (BPO) industry. The industry through its functions contributes to ESG in many ways, specifically contributing positively to the environment and governance aspects through integrating different technologies. The BPO market through its services influences the social aspect of the ESG as it focuses on improving customer relationship management and employs many human resources across different industries.

Why is it important to have ESG?

The abbreviation ESG stands for environmental, social and corporate governance. It is a measurement that takes into account a company's social and environmental impact on the global community. It brings awareness to the different climate issues that are occurring and encourages businesses to adopt practices and policies that are better for the environment. ESG not only helps businesses by attracting a more diverse workforce to bring in new ideas, but it also helps businesses have a greater positive impact on our world.

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