The exponential growth of customer participation on social media is a hallmark of the current digital era.
When there is a clear channel for your audience to communicate with you, it is simpler to interact with them and creates less friction.
Facebook had 2.91 billion monthly active users worldwide as of the fourth quarter of 2021.
You do realise that this platform is really large.
You can outperform competitors by using chatbots as soon as possible.
To know more:
https://botpenguin.com/blogs/5-amazing-benefits-of-facebook-automation-using-chatbots
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