Online businesses can use an eCommerce chatbot, an artificial intelligence-powered digital tool, to communicate with clients on their websites and in social media applications at every stage of the purchasing process.
To answer frequently asked questions with general intents, you can employ a straightforward chatbot with a script, or you can incorporate a complex eCommerce chatbot with natural language processing (NLP) into each step of the buying process.
To know more visit https://botpenguin.com/blogs/complete-guide-to-ecommerce-chatbots-in-2023
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