Since their inception, call centers have advanced significantly. Businesses used to rely on conventional call centers with endless rows of cubicles where operators would accept calls on bulky landlines. Although this system had its heyday, it wasn't long until ingenuity and technology intervened to save the day.
The call center sector underwent a change with the introduction of the internet, Voice over Internet Protocol (VoIP) technologies, and cloud computing. The requirement for a physical call center location vanished overnight. As companies began to accept remote employment, virtual call centers became the better, more effective answer. The way we communicate with customers has never been the same since that moment! (Insert dramatic music here.)
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