SugarCRM is a cloud-based solution for addressing demands for account administration, customer relationship management, sales automation, and marketing automation. Customizable home pages, a tool for novice users called a “wizard,” shortcut bars, enhanced-view global search capabilities, and downloadable plug-ins are just a few features that SugarCRM offers. The foundation for SugarCRM is open-source software. It gives flexibility in modifying the solution to meet the demands of various businesses.