Freshsales is an all-in-one CRM tool and a live chat platform that uses dynamic messaging, which enables you to communicate with your customers. Accounting, Contact Manager, CRM & Sales Dashboards, CRM & Sales Reports, CRM Analytics, Customer Support, Developer API, Document Management, Email Integration, Email Marketing / SMS Marketing, etc., are included in this solution. It also offers proactive campaigns, integrations, and artificial intelligence (AI) capabilities. Users can also send customized bulk emails from the solution and then track activities on these emails.