Chatbot Persona: Key Components & Best Practices

A chatbot persona is essential and may make or break the success of your chatbot. It is not only good to have. A distinct persona:

makes your chatbot more relatable and interesting for users by humanizing it.

ensures continuous communication, giving your chatbot the appearance of being one coherent unit.

Reiterate your company's principles and brand identity with every conversation.

Let's delve deeper into the justifications for using a chatbot now that we've dipped our toes in the persona pool.

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