Conversational Channel: Types & Best Practices | BotPenguin

A conversational channel is a platform for communication that allows users to have natural language discussions with chatbots or virtual assistants. Examples of conversational channels include messaging applications, social media, websites, and voice assistants.

Customer engagement relies heavily on conversational channels. They assist companies in understanding client needs, offering assistance, and possibly increasing sales. It's like having a familiar store clerk in your area who knows your name and favorite treat!

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