A chatbot that engages with clients across several channels, like as websites, social media, messaging applications, and voice assistants is known as an omni-channel chatbot. The capacity of the chatbot to switch between these channels without losing context or the flow of the discussion is referred to as "omni-channel" functionality. An omni-channel chatbot, then, enables users to initiate a discussion on one channel and carry it on on another without having to repeat themselves.

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