Retail Assist leverages intelligent virtual assistants powered by the Kore.ai XO Platform to deliver a superior customer experience. These virtual assistants are designed to interact with users in natural language, providing information on return/exchange processes, associated charges, and timelines. They send timely notifications to keep users informed about progress. These virtual assistants offer a hassle-free shopping experience and can assist with every aspect of the customer journey, including buying, exchanging, or canceling orders. They communicate in over 100 languages, seamlessly integrating with eCommerce systems to capture order information and present it in a user-friendly format. Customers can even set alerts, modify orders, and receive assistance in real-time.
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