How to Reset Your Surface Device
If you are coming across a lot of issues with your Surface Go, Pro or laptops you may try resetting your Device to the factory settings. Performing a hard reset would clear all the user’s data and settings and bring your device to the state when you first bought it.
Source:https://charliepcsupport.wordpress.com/2018/12/24/how-to-reset-your-surface-device/
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