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• How Does OKR Software Help Customer Support? The customer service team plays a major role in measuring organizational performance. It is necessary to align their OKRs with the organizational OKRs as they play a critical role in business retention. This team measures metrics that matter to business and its important to have quality metrics OKR software for Customer Support executives. The data-driven environment with a mix of qualitative metrics. While few metrics measure the calls and tickets resolved, few metrics speak about the quality of communication as well. OKRs allow a team to set metrics that help them to be innovative at the same time resolve a few critical customer service queries. https://datalligence.ai/blogs/customer-support-okr/ [more]

   Advertising & Marketing,  July 7, 2023

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