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Datalligence's Updates (1)
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How Does OKR Software Help Customer Support? The customer service team plays a major role in measuring organizational performance. It is necessary to align their OKRs with the organizational OKRs as they play a critical role in business retention. This team measures metrics that matter to business and its important to have quality metrics OKR software for Customer Support executives. The data-driven environment with a mix of qualitative metrics. While few metrics measure the calls and...
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